CHC52015 – Diploma of Community Services

Please note – this qualification has been superseded. Quest is now taking enrolments for CHC52021 Diploma of Community Services. Please refer to

What is Diploma of Community Services?

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
To achieve this qualification, the candidate must have completed at least 100 hours of work as detailed in the Assessment Requirements of units of competency.

How much does it cost?

If you are eligible for Skilled Capital the cost is $180. If you are not eligible and you are a full fee paying student, then the cost is $10,000.

Course fee for traineeship: $350 (Eligibility for traineeship must be applied)

What jobs can I get?

When you complete your Diploma you can find work in many different places;
  • Case Manager
  • Support Worker
  • Youth Worker
  • Family Support Worker
  • Community Worker
  • Case Worker
  • Personal Carer
  • Care and Protection Worker
  • Care Coordinator
  • Employment Consultant

Do I need any previous training or experience?

No. You do not need any previous training, however, if you do not already hold a Certificate IV in a related field, we will only accept experienced Community Service workers who have been working for a minimum of one year in the community sector on this course.


Vocational Placement Requirements

This course requires a minimum of 100 hours of vocational experience in a case management setting. This vocational setting must meet the following requirements;

  • Minimum 2 colleagues available for WHS consultation
  • Organisational policies and procedures
  • Minimum 3 clients who come from a diverse cultural or social background.
  • Minimum 3 clients who have
  • co-existing needs
  • at least one (1) complex case requirement
  • Minimum 2 peer case workers who are assigned under your supervision

Language, Literacy and Numeracy

Every student must do a LLN check before we enrol you on the course. Diploma courses are designed to prepare you for a coordinator role in the sector. You must be able to read and critically analyse complex documents such as relevant national legislations and pass on that information to your staff. You will also most likely have to write formal reports for management and research difficult topics.


How is the training delivered?

This course is delivered online only. You will receive a login and password and access to our online E-learning platform. You will be assigned a highly experienced trainer who you can contact via email to help you with any questions you may have. You can also come into Quest any time to have a chat with our trainers in person

Course Duration

How long it takes to complete all of the requirements to receive your certificate depends on many factors. On average, it takes about one year from enrolment to the final submission of your assessments. Some students with extensive previous work experience can complete in a minimum of 8-12 weeks, but this is very rare. Some students can take a maximum of 2 years to receive their certificate. It simply depends on your commitment and the time you have available to study.
All students can come into our classrooms at any time after their scheduled workshops for one on one tuition if they require extra support to complete the assessments.

What will I be learning?

To be successful in the course you must finish 16 subjects called Units of Competency (UOC). There are 8 core units and 8 elective units. Below is a description of the core units;

Core Units (8):

CHCCCS007 – Develop and implement service programs.

  • This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs. This unit applies to workers coordinating or managing teams and operations in varied service delivery contexts.

CHCCOM003 – Develop workplace communication strategies

  • This unit describes the skills and knowledge required to develop communication protocols for a team or business unit. This unit applies to workers responsible for overseeing the communication of organisation-specific information to a range of internal and external stakeholders.

CHCDEV002 – Analyse impacts of sociological factors on clients in community work and services

  • This unit of competency describes the skills and knowledge required to function independently and to plan and undertake community work and associated services. This includes application of knowledge of the broad social and cultural context in which work is planned and implemented in the community services industry. This unit applies to workers who seek to better understand their client groups and issues that impact on the lives of their clients and hence on their delivery of service

CHCDIV003 – Manage and promote diversity

  • This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. This unit applies to individuals working in any type of leadership role across all industry sectors.

CHCLEG003 – Manage legal and ethical compliance

  • This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. This unit applies to people working in roles with managerial responsibility for legal and ethical compliance in small to medium sized organisations. There may or may not be a team of workers involved.

CHCMGT005 – Facilitate workplace debriefing and support processes

  • This unit describes the knowledge and skills required by the worker to develop, implement and review formal skills development/maintenance plans with a person with a disability. This unit may apply to work with people with disability in a range of community service contexts

CHCPRP003 – Reflect on and improve own professional practice

  • This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. This unit applies to workers in all industry sectors who take pro-active responsibility for their own professional development.

HLTWHS004 – Manage work health and safety

  • This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. This unit applies to workers who have responsibility for WHS as part of their role, including workers with obligations under WHS legislation, persons conducting a business or undertaking (PCBUs), or their officers (as defined by relevant legislation).

Elective Units (8):

Case Management

CHCMHS001 – Work with people with mental health issues

  • This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.

CHCMHS002 – Establish self-directed recovery relationships

  • This unit describes the skills and knowledge required to promote the principles of recovery oriented practice, and to establish and confirm self-directed recovery relationships with people with mental illness.

CHCMHS003 – Provide recovery oriented mental health services

  • This unit describes the skills and knowledge required to work collaboratively in providing services to implement a range of strategies as part of recovery oriented service provision for people with mental illness.

CHCMHS004 – Work collaboratively with the care network and other services

  • This unit describes the skills knowledge required to work collaboratively with the care network and other potential services for a person with mental illness. This work provides a recovery oriented practice approach, involving a variety of health and community service professionals working collaboratively with the person and their care network.

CHCMHS008 – Promote and facilitate self advocacy

  • This unit describes the skills and knowledge required to encourage, support and promote self-advocacy. The promotion and facilitation of self-advocacy contributes to a person’s self-determination, empowerment and right to make informed choices in regard to all aspects of their life.

CHCMHS011 – Assess and promote social, emotional and physical wellbeing

  • This unit describes the skills and knowledge required to work collaboratively with individuals to assess, promote and review all aspects of wellbeing.

CHCCCS019 – Recognise and respond to crisis situations

  • This unit of competency describes the skills and knowledge required to respond effectively to behaviours of concern in clients and othersThese skills are associated with handling difficult incidents rather than managing ongoing behaviours

HLTAID003 – Provide first aid

  • First Aid will prepare you to provide help in all sorts of emergency situations. You will learn resuscitation techniques if you find someone not breathing and you will learn the most modern ways to use a defibrillator in case someone has a heart attack.


Every unit will require you to do some form of assessment. You do not get a grade like A+ or C- but you will be marked with either Competent or Not Yet Competent. You will get chances to repeat things if you get Not Yet Competent.
You may have to write answers to questions from the course books or you may have to take some tests. You will also have to actually demonstrate you can do certain things as well. For example you will have to correctly use a lifter and transfer a real person from a bed to a wheelchair in front of the trainer.
The study you will have to do is not very difficult BUT you must be able to do it well because after the course you will be caring for people and hopefully supervising staff who will rely on you to keep them and others safe and healthy.

Workplace Observation

Apart from theory questions you are to answer online, each student is required to complete 100 hours of workplace observations to ensure that you are able to do the practical components of the course. You will receive the observation booklet via email after commencement of the online training.