CHC52021 – Diploma of Community Services (Case Management)

What is Diploma of Community Services (Case Management)?

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities.
At this level, workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities.
To achieve this qualification, the candidate must have completed at least 200 hours of work as detailed in the Assessment Requirements of units of competency.

How much does it cost?

Full course fee is $11,000.

Course fee for traineeship: $350 (Eligibility for traineeship must be applied)

Payment arrangements are listed in our student handbook under ‘FEES’.  In summary, unless you receive government funded assistance, fees are levied on all courses. A deposit of $1000 must be paid at least seven days prior to commencement of training, and an instalment plan will be put in place with you for the remaining balance to be paid over the next six months. All outstanding fees must be paid for any certification to be awarded. 

What jobs can I get?

When you complete your Diploma you can find work in many different places;
  • Case Manager
  • Support Worker
  • Youth Worker
  • Family Support Worker
  • Community Worker
  • Case Worker
  • Personal Carer
  • Care and Protection Worker
  • Care Coordinator
  • Employment Consultant

Do I need any previous training or experience?

This qualification is designed for existing workers in the industry and is based on preferred pathways into the qualification as follows:
  • CHC42021 Certificate IV in Community Services, CHC43315 Certificate IV in Mental Health or other relevant qualification/s

OR

  • extensive vocational experience in a range of environments in senior support roles with or without a previous qualification.

The qualification requires at least 200 hours of of work as detailed in the Assessment Requirements of units of competency, in a vocational in a role suitable to the supervisory nature of the qualification and the assessment tasks.  Due to the design of our delivery strategy, Quest requires that students must be already employed within the sector in a direct care role in either aged care, mental health or disability care, to enrol in this qualification.

Vocational Placement Requirements

This course requires a minimum of 200 hours of vocational experience in a case management setting. This vocational setting must meet the following requirements;

  • Minimum 2 colleagues available for WHS consultation
  • Organisational policies and procedures
  • Minimum 3 clients who come from a diverse cultural or social background.
  • Minimum 3 clients who have co-existing needs
  • at least one (1) complex case requirement
  • Minimum 2 peer case workers who are assigned under your supervision

Language, Literacy and Numeracy

Every student must do a LLN check before we enrol you on the course. Diploma courses are designed to prepare you for a coordinator role in the sector. You must be able to read and critically analyse complex documents such as relevant national legislations and pass on that information to your staff. You will also most likely have to write formal reports for management and research difficult topics.

 

How is the training delivered?

This course is delivered online only. You will receive a login and password and access to our online E-learning platform. You will be assigned a highly experienced trainer who you can contact via email to help you with any questions you may have. You can also come into Quest any time to have a chat with our trainers in person

Course Duration

How long it takes to complete all of the requirements to receive your certificate depends on many factors. On average, it takes about one year from enrolment to the final submission of your assessments. Some students with extensive previous work experience can complete in a minimum of 8-12 weeks, but this is very rare. Some students can take a maximum of 2 years to receive their certificate. It simply depends on your commitment and the time you have available to study.
All students can come into our classrooms at any time after their scheduled workshops for one on one tuition if they require extra support to complete the assessments.

What will I be learning?

To be successful in the course you must finish 20 subjects called Units of Competency (UOC). There are 12 core units and 8 elective units. Below is a description of the core units;

Core Units (12):

CHCCCS004 Assess co-existing needs

  • This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

CHCCCS007 – Develop and implement service programs

  • This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

CHCCCS019 – Recognise and respond to crisis situations

  • This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

CHCCSM013 – Facilitate and review case management

  • This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management. Workers at this level work within organisational policies and procedures and may work autonomously or in consultation with supervisor or team leader.

CHCDEV005 – Analyse impacts of sociological factors on people in community work and services

  • This unit of competency describes the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking community work and associated services.

CHCDFV001 – Recognise and respond appropriately to domestic and family violence

  • This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.

CHCDIV001 – Work with diverse people

  • This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety

  • The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.

CHCLEG003 – Manage legal and ethical compliance

  • This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

CHCMGT005 – Facilitate workplace debriefing and support processes

  • This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

CHCPRP003 – Reflect on and improve own professional practice

  • This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

HLTWHS003 – Maintain work health and safety

  • This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.

Elective Units (8):

Case Management

CHCCSM010 – Implement case management practice

  • This unit describes the performance outcomes, skills and knowledge required to develop and implement a plan for case management. Workers at this level demonstrate autonomy, well developed judgement, adaptability and responsibility, and are typically already experienced in working intensively with people requiring support.

CHCCSM012 – Coordinate complex case requirements

  • This unit describes the performance outcomes, skills and knowledge required to coordinate multiple service requirements for people with complex needs within a case management framework. Workers at this level work under supervision within established guidelines and may take a lead role in the coordination of services and service providers. This unit applies to work in a range of health and community services contexts.

CHCCSM015 – Undertake case management in a child protection framework

  • This unit describes the performance outcomes, skills and knowledge required to apply all aspects of case management in which case plans are developed and implemented to address a child or young person’s specific needs and achieve their goals within a child protection framework. Workers at this level work may work under supervision or autonomously and are responsible for prioritising own outputs within organisation guidelines.

CHCCSM016 – Undertake advanced assessments

  • This unit describes the performance outcomes, skills and knowledge required to undertake initial and ongoing assessments with a person, to determine eligibility, priority and need for services as part of a case management process or as part of an assessment service. Workers at this level demonstrate autonomy, well developed judgement, adaptability and responsibility, and are typically already experienced in working intensively with persons requiring support.

CHCMHS001 – Work with people with mental health issues

  • This unit describes the skills and knowledge required to establish relationships, clarify needs, and then work collaboratively with people who are living with mental health issues.

HLTAID011 – Provide first aid

  • This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies.

*2 more electives units to be chosen

  • We will discuss upon enrolment interview and choose 2 more elective units.

Assessment

Every unit will require you to do some form of assessment. You do not get a grade like A+ or C- but you will be marked with either Competent or Not Yet Competent. You will get chances to repeat things if you get Not Yet Competent.
You may have to write answers to questions from the course books or you may have to take some tests. You will also have to actually demonstrate you can do certain things as well. For example you will have to correctly use a lifter and transfer a real person from a bed to a wheelchair in front of the trainer.
The study you will have to do is not very difficult BUT you must be able to do it well because after the course you will be caring for people and hopefully supervising staff who will rely on you to keep them and others safe and healthy.

Workplace Observation

Apart from theory questions you are to answer online, each student is required to complete 200 hours of workplace observations to ensure that you are able to do the practical components of the course. You will receive the observation booklet via email after commencement of the online training.