CHC43315 – Certificate IV in Mental Health

What is Certificate IV in Mental Health?

Certificate IV in Mental Health is best suited to experienced Mental Health Support workers looking to build on the skills acquired from their work role or looking to formalise those skills. The course provides the additional skills and knowledge you need to enter supervisory roles, and also to provide care to people with more complex requirements.

How much does it cost?

Full course fee is $5,800.

Payment arrangements are listed in our student handbook under ‘FEES’.  In summary, unless you receive government funded assistance, fees are levied on all courses. A deposit of $1500 must be paid at least seven days prior to commencement of training, and an instalment plan will be put in place with you for the remaining balance to be paid over the next six months. All outstanding fees must be paid for any certification to be awarded. 

For refund policy, please visit our website

What jobs can I get?

When you complete your Mental Health Certificate IV you can find work in many different places;
  • Community rehabilitation and support worker
  • Mental health rehabilitation support worker
  • Community support worker
  • Mental health support worker
  • Mental health outreach worker


Do I need any previous training or experience?

No. You do not need any previous training, however, you are required to be currently working in a community service type role where you provide care to clients to meet the minimum 80 hours of work placement requirements.

Work Requirement/Work Place Observation

Apart from theory questions you are to answer online or in the classroom, each student must be working or volunteering as a care support worker in Community Services to complete an 80 hour work place requirement. Quest assessors must be able to access your workplace to complete workplace observations to ensure that you are able to do the practical components of the course. You will receive the observation booklet via email after commencement of the online training or in the classroom at the commencement of classes.

The workplace observation must be completed in an appropriate organisation that provides mental health services. Quest can not help organise this for you. You must have either a suitable job or a suitable work placement before you enrol in this course.

Language, Literacy and Numeracy

Every student must do a LLN check before we enrol you on the course. Certificate IV courses are designed to prepare you for a supervisory role in the industry. You must be able to read documents such as relevant national legislations and pass on that information to your staff. You will also most likely have to write formal reports for management and research difficult topics.


How is the training delivered?

This course is delivered through a combination of E-learning and optional workshops throughout the year. These workshops will depend on numbers. Most people can finish the assignments within 12 months of starting the course. You will be expected to complete homework assignments and reports in your own time, however you can come into Quest any time to use our computers and classrooms or to have a chat with our trainers if you get stuck on any questions or assignments.

Course Duration

How long it takes to complete all of the requirements to receive your certificate depends on many factors. On average, it takes about one year from enrolment to the final submission of your assessments. Some students with extensive previous work experience can complete in a minimum of 8 weeks, but this is very rare. Some students can take a maximum of 2 years to receive their certificate. It simply depends on your commitment and the time you have available to study.
All students can come into our classrooms at any time after their scheduled workshops for one on one tuition if they require extra support to complete the assessments.

What will I be learning?

To be successful in the course you must finish 15 subjects called Units of Competency (UOC). There are 11 core units and 4 elective units. Below is a description of the 15 units;

Core units:

CHCDIV001 – Work with diverse people;

CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety

  • These two units looks at the issues and awareness required to work with and for people of differing cultures.

CHCLEG001 – Work legally and ethically

  • This unit describes the knowledge and skills required to work within a legal and ethical framework that supports duty of care requirements. It is assessed in relation to the specific legal and ethical context of the work role/s and requirements to which it applies.

CHCMHS002 – Establish self-directed recovery relationships

  • This unit describes the skills and knowledge required to promote the principles of recovery oriented practice, and to establish and confirm self-directed recovery relationships with people with mental illness.

CHCMHS003 – Provide recovery oriented mental health services

  • This unit describes the skills and knowledge required to work collaboratively in providing services to implement a range of strategies as part of recovery oriented service provision for people with mental illness.

CHCMHS004 – Work collaboratively with the care network and other services

  • This unit describes the skills knowledge required to work collaboratively with the care network and other potential services for a person with mental illness. This work provides a recovery oriented practice approach, involving a variety of health and community service professionals working collaboratively with the person and their care network.

CHCMHS005 – Provide services to people with co-existing mental health and alcohol and other drugs issues

  • This unit describes the skills and knowledge required to assess capacity to support people with co-existing mental health and alcohol and other drugs issues and to work collaboratively to provide support and facilitate links to other services.

CHCMHS007 – Work effectively in trauma informed care

  • This unit describes the skills and knowledge required to practice and contribute to the continuous improvement of trauma informed care within a service.

CHCMHS008 – Promote and facilitate self advocacy

  • This unit describes the skills and knowledge required to encourage, support and promote self-advocacy. The promotion and facilitation of self-advocacy contributes to a person’s self-determination, empowerment and right to make informed choices in regard to all aspects of their life.

HLTWHS001 – Participate in workplace health and safety

  • This unit looks at the Work Health and Safety requirements of working in the community services field.

CHCMHS011 – Assess and promote social, emotional and physical wellbeing

  • This unit describes the skills and knowledge required to work collaboratively with individuals to assess, promote and review all aspects of wellbeing.

Elective units:

HLTHPS006 – Assist clients with medication

  • This unit describes the skills and knowledge required to prepare for and provide medication assistance and complete medication documentation. It also involves supporting a client to self-administer medication. This unit applies to community services and health workers with authority in their state or territory to assist with the administration of medication.

CHCDIS007 – Facilitate the empowerment of people with disability

  • This is a similar unit to the previous unit but focuses more on how a support worker can best help a person they support to be independent and make their own decisions about how they lead their life.

HLTAID011 – Provide First Aid

  • This unit describes the knowledge, skills and attitudes required by workers in community services and health settings to deal with medical emergency situations as first responder.

CHCCCS019 – Recognise and respond to crisis situations

  • This unit of competency describes the skills and knowledge required to respond effectively to behaviours of concern in clients and others. These skills are associated with handling difficult incidents rather than managing ongoing behaviours


Every unit will require you to do some form of assessment. You do not get a grade like A+ or C- but you will be marked with either Competent or Not Yet Competent. You will get chances to repeat things if you get Not Yet Competent.
You may have to write answers to questions from the course books or you may have to take some tests. You will also have to actually demonstrate you can do certain things as well. For example you will have to correctly use a lifter and transfer a real person from a bed to a wheelchair in front of the trainer.
The study you will have to do is not very difficult BUT you must be able to do it well because after the course you will be caring for people and hopefully supervising staff who will rely on you to keep them and others safe and healthy.