CHC43015 Certificate IV in Ageing Support

Please note – we are no longer taking new enrolments for this qualification. This information is for students who are already enrolled with Quest.

What is Certificate IV in Ageing Support?

Certificate IV in Ageing Support is best suited to experienced Aged Care workers looking to build on the skills acquired from the Certificate III course. The course provides the additional skills and knowledge you need to enter supervisory roles, and also to provide care to people with more complex requirements.

Entry requirements

To enrol in this qualification with Quest Training, you will need to have at least one year’s experience working in the Aged Care industry and also ideally you should hold the Certificate III qualification.

The qualification requires 120 hours of vocational in a role suitable to the supervisory nature of the qualification and the assessment tasks. Due to the design of our delivery strategy, Quest requires that students must be already employed within the sector, in a direct care role in either aged care, mental health or disability care, in order to enrol in this qualification.

How much does it cost?

If you are eligible for JobTrainer funding the course fee is free. Full course fee is $3,200. 

 For JobTrainer eligibility please refer here, or contact our office on 02 6253 0588. *‘JobTrainer is a jointly funded initiative of the Commonwealth, state and territory governments.’

Payment arrangements are listed in our student handbook under ‘FEES’.  In summary, unless you receive government funded assistance, fees are levied on all courses. A deposit of $1000 must be paid at least seven days prior to commencement of training, and an instalment plan will be put in place with you for the remaining balance to be paid over the next six months. All outstanding fees must be paid for any certification to be awarded. 

For a copy of our refund policy, please click HERE.

What jobs can I get?


When you complete your Aged Care certificate you can find work in many different places:


Accommodation support worker                                Program coordinator – social programs

Hostel supervisor                                                           Care team leader

Assistant hostel supervisor                                          Residential care worker

Personal care worker                                                     Day activity worker

Care supervisor                                                               Support worker


Language, Literacy and Numeracy

Every student must do a LLN check before we enrol you on the course. Certificate IV courses are designed to prepare you for a supervisory role in the industry. You must be able to read documents such as relevant national legislations and pass on that information to your staff. You will also most likely have to write formal reports for management and research difficult topics.

How is the training delivered?

This qualification is delivered as a blended mixed mode program that includes external classroom-based study for the units listed below and/or where the student has not previously completed Certificate III study, independent learning, workplace-based learning, and assessment.

A range of teaching and learning strategies will be used to deliver the units. These may include:

  • Practical tasks during the face to face components (for selected units)
  • Individual self-paced learning activities and research using learner guides
  • Assessment tasks for each unit
  • Workplace based activities

You will receive a learner guide for each unit of competency that you are asked to work through independently, as well as assessment instructions containing assignments and activities to complete on and off the job.

There is a compulsory workplace component of 120 hours.

Course Duration

This program is being delivered generally over a 6 – 12 month period but students can take up to 2 years if required to complete the assessment tasks and workplace component.

What will I be learning?

To achieve a full Certificate IV, there is a total of 18 units to be completed including 15 core units and 3 elective units:

If you meet the entry requirements and already hold a Certificate III, the ones that are listed in red will already have been completed and you will receive an exemption with credit awarded. You will only be studying the remaining units:

National code Title Core / Pathway / Specialisation / Elective /
CHCADV001 Facilitate the interests and rights of clients (Core)
CHCAGE001 Facilitate the empowerment of older people (Core)
CHCAGE003 Coordinate services for older people (Core)
CHCAGE004 Implement interventions with older people at risk (Core)
CHCAGE005 Provide support to people living with dementia (Core)
CHCCCS006 Facilitate individual service planning and delivery (Core)
CHCCCS011 Meet personal support needs (Core)
CHCCCS023 Support independence and well being (Core)
CHCCCS025 Support relationships with carers and families (Core)
CHCDIV001 Work with diverse people (Core)
CHCLEG003 Manage legal and ethical compliance (Core)
CHCPAL001 Deliver care services using a palliative approach (Core)
CHCPRP001 Develop and maintain networks and collaborative partnerships (Core)
HLTAAP001 Recognise healthy body systems (Core)
HLTWHS002 Follow safe work practices for direct client care                                     (Core)

The 3 electives units can be chosen from the following:

  • HLTAID011 Provide first aid
  • HLTHPS006 Assist clients with medication
  • CHCDIS007 Facilitate the empowerment of people with disability
  • CHCDIS008 Facilitate community participation and social inclusion
  • CHCMHS001 Work with people with mental health issues

*other units may be possible, this will need to be discussed upon enrolment

Study Schedule


When you enrol, our assessor will sit with you and help you plan your workload including the learner guides that need to be completed, any independent research and study, and the assessments.

As a guide, you should allow for:

• Work Placement of 120 hours
• Independent Study per unit you undertake of approximately 20 hours
• Assessment tasks and completing assignments for each unit may take up to 25 hours
• Workplace visits by our assessor of up to 8 hours over the duration of the enrolment

If you averaged these units over 4 months, it means you need to allow approximately 25 hours per week. This includes the work placement.

If you averaged them over 12 months, you need to allow approximately 10 hours per week including the work placement.



Every unit will require you to do some form of assessment. You do not get a grade like A+ or C- but you will be marked with either Competent or Not Yet Competent. You will get chances to repeat things if you get Not Yet Competent.

To be competent means that you have been assessed as having the skills, knowledge and attitude required in each unit, and have been assessed as being able to apply those skills to an industry standard in the workplace.


There are a number of assessment methods that we use and they might be different for each unit you undertake. You can expect to participate in:


Observations – direct observation of the candidate performance by a qualified assessor or in some cases, by third parties, where the industry does not enable our assessors direct access (typically where the context is sensitive or private, such as attending to personal care needs of a patient).

Questioning and Knowledge Assessment – A set questions assessing the student’s general knowledge and understanding of the general theory behind the unit as defined in the knowledge requirements of the unit.

Projects or other written tasks – such as case studies, research tasks, written tasks, self reflections or other.• Practical Demonstrations/Simulations – detailed scenarios and simulated environments with a series of activities or tasks to be undertaken, primarily undertaken in the constructed simulation environment that mirrors workplace conditions.


The following is also used for assessment:


Work placement – structured work placement occurs through employment, typically for 120 hours as defined by the qualification and/or unit requirements. Work placement may may include direct observation (where our qualified assessors are unable to access restricted work environments) or third party supervisor feedback.

Because there are links between all of the units, overall assessment decisions of competency are not made until everything is completed. You will be told though along the way whether you have been given a satisfactory outcome on each task. Once satisfactory outcomes have been awarded in all tasks, the decision on competency is made.


Work Placement

To achieve this qualification, the candidate must have completed at least 120 hours of work as detailed in the Assessment Requirements of the units of competency. It is expected that this work placement component will be completed wholly at the student’s place of employment.


Students will be required to evidence that they have completed 120 hours in a direct support role undertaking tasks relevant to the performance criteria of CHCDIS005. This can be evidenced in a number of ways and you will be given a work placement skills book that contains logbooks, third party evidence from your supervisor, and other items that need completing.


Student Grievances and Appeals policy


Quest Training Solutions is committed to providing an effective, efficient, timely, fair and confidential grievance handling procedure for all Students.


This policy is available HERE


Useful Links


You can find more information on CHC43015 Certificate IV in Ageing Support on


Recognition of Perior Learning (RPL) and Credit Transfer (CT)


Quest RPL policy ensures an individual’s prior learning achieved through formal and informal training, work experience or other life experiences is appropriately recognised.  We implement a systematic process for RPL.


RPL is implemented via either of the following approaches:


Credit transfer – You hold an equivalent version or the same unit a credit transfer/exempt outcome is awarded


Assessment pathway – You provide evidence which is then reviewed and assessed by a qualified assessor against the requirements of the unit/s of competency. Evidence gathered via this pathway might include professional discussions, portfolio documentation, self-assessment or observational assessment.

Where you have completed a previous superseded version of the CHC33015 (eg. CHC30408 Certificate III in Disability), the assessor will undertake a mapping and gap assessment exercise to determine the gaps between the superseded units and the current units.  Where credit/RPL is unable to be determined via unit equivalency, an RPL process can be undertaken.  Typically units are not equivalent, with the main gap being the completion of the work placement hours, as this was not required in previous versions of the CHC Training Package.


How can I enrol in this course?


Enrolment must be completed in person in our Belconnen Office (except for special circumstances). The initial enrolment could take up to 2 hours as you will be required to complete registration forms and LLN test – then our training manager will have an interview to determine your suitability for the course, we will also discuss Credit Transfer/RPL and create your Training Plan.


Enrolment is open between 8AM – 2PM, Mon – Fri. Booking is essential, please contact us prior to coming in. Please bring in your ID (such as Driver’s Licence, Medicare Card, Passport and/or visa document) and your previous qualifications if you wish to apply for Credit Transfer/RPL. We may ask you to submit your position description (duty statement) and /or employment confirmation letter.


Where are we?

Click HERE for our office location.