CHC33021 – Certificate III in Individual Support (Ageing)


What is Certificate III in Individual Support (Ageing)?

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Entry Requirements

This training is open access which means it is available to any students with or without any experience in the sector.  You do not have to be in employment.

The qualification requires 120 hours of work placement to be completed. Participants may already have a suitable prospective work environment, but in most cases, Quest will make arrangements for you to complete the work placement hours.  The placement is on a volunteer basis and is for up to four weeks full time

In order to work in aged care, employers and work placement providers require that employees have no criminal record and are able to obtain a Working with Vulnerable People (WWVP) Card and a National Police Check.  On top of these requirements, now all facilities require your covid-19 vaccination certificate. The onus is on you, the student, to arrange completion of these checks, and you should not enrol in the qualification if you are unable to pass the checks. Many providers will also require you to undertake a medical examination to ensure they are capable of conducting the manual handling activities associated with client care. Further information on the WWVP and police check will be provided to you upon enrolment.  You should be aware that the cost of these checks is not covered in the course fees and you should anticipate a payment of around $20 for the Police check for work placement.  For the WWVP there is no cost if you are seeking it for work placement or volunteering purposes.  The full WWVP card is $135 for employment purposes and although it is not required for training, if you are seeking employment you might like to discuss this with your job placement provider to see if they can provide financial support.

How much does it cost?

If you are eligible for Skilled Capital funding, the course fee is $120. 

As a minimum a student must, for the duration of the enrolment, be:

    1. an Australian citizen, permanent resident, or New Zealand passport holder resident for more than six (6) months, or
    2. a person who holds a visa that is identified as being eligible, and
    3. living or working in the ACT, and
    4. at least 15 years of age, and
    5. not enrolled in or attending secondary school or college except where the student:
      1. is undertaking a course of study leading to completion of year 12 in an alternative program, or
      2. has an Exemption Certificate and the selected Skilled Capital qualification is an approved ASBA pathway.

‘Skilled Capital is an ACT Government training initiative, funded by the ACT and Australian Governments.’

If you are not eligible (or there is no funding available) the full course fee is $4,000 payable in the following instalments: 

$1,500 upon commencement 

$1,500 prior to arranging work placement after finishing 4week face to face 

$1,000 upon completion 

*We will provide you with a soft copy of the learner guide for this course – if you wish to receive a hardcopy we charge $20 per unit.

For refund policy, please visit our website

Pathways from this qualification

Possible job titles and roles relevant to this qualification are listed below.

  • Accommodation support worker
  • Assistant in nursing
  • Care assistant
  • Care services employees
  • Field officer
  • Community care worker
  • Home care assistant
  • In-home respite worker
  • Care worker
  • Residential care worker
  • Disability services officer
  • Support worker

Language, Literacy and Numeracy

Every student must do a Language, Literacy and Numeracy (LLN) check before we enrol you on the course. When you are caring for people you must be able to read things like medicine labels and follow written instructions. You must be able to write down information for your fellow workers too. If we think you need some support with the reading and writing, then we can help!

What this means for you is that you will need to undertake an assessment for literacy and numeracy and employability skills prior to enrolment – this could take between 30 minutes to an hour. Your assessor will then have an interview with you so that we can see what additional support you may need. It’s not a pass or fail, but if you find you do struggle, we may suggest that you seek some pre course support before you start. If you have any concerns, or are already aware that you might need some help, please talk with us.

How is the training delivered?

This program is delivered as a blended mixed mode program that includes classroom study undertaken as an intensive full time course over 20 days, independent learning, supervised workplace-based learning (up to 20 days/120 hours), and assessment.

A range of teaching and learning strategies will be used to deliver the competencies. These may include:

  • practical tasks during the face to face component (for selected units);
  • individual self-paced learning activities and research using learner guides;
  • assessment tasks for each unit
  • workplace based activities.

All units are supported with workbooks for both learning and assessment.  Students will be required to attend both the face to face component and complete the workbook tasks and submit material for assessment.

There is a compulsory workplace component of 120 hours.

Course Duration

This program is being delivered over a 6 –  24 month period which includes a 40 day intensive full time program, comprising 20 full day face to face theory and practical workshops (9am to 4.30pm) over 4 weeks prior to your work placement. You will then participate in up to 20 days (120 hours) of supervised work experience to consolidate theory learnt. Students will then have up to two years to complete outstanding assessments.  Most students complete in the first 12 months.

What will I be learning?

To achieve a full Certificate III, there is a total of 15 units to be completed including 9 core units and 6 elective units.

1. CHCCCS031 Provide individualised support (Core)

Learning how to provide and monitor personal support services for a person within the limits established by an individualised plan. The individualised plan refers to the support or service provision plan developed for the person accessing the service and may have different names in different organisations.

2. CHCCCS038 Facilitate the empowerment of people receiving support (Core)

Skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach. It should be carried out in conjunction with individualised plans.

3. CHCCCS040 Support independence and wellbeing (Core)

You will be required to provide individualised services in ways that support independence, as well as physical and emotional wellbeing.

This unit applies to workers in a range of community services contexts who provide frontline support services within the context of an established individualised plan.

4. CHCCCS041 Recognise healthy body systems (Core)

This unit is designed to give you basic information about how the body works and the nest ways to promote healthy functioning of the body.

5. CHCCOM005 Communicate and work in health or community services (Core)

This UOC is about what is required to work in the community service sector. You will learn about the services provided, who the clients are and what you are probably going to be doing once you find a job.

6. CHCDIV001 Work with diverse people (Core)

Every workplace has customers and co-workers from all over the world. This unit looks at your culture and how you think and do things and how different cultures do things differently and think differently.

7. CHCLEG001 Work legally and ethically (Core)

This unit looks at the important legal and ethical issues for people who provide Individual Support and how a support worker can ensure they are upholding the rights of individuals

8. HLTINF006 Apply basic principles and practices of infection prevention and control (Core)

This unit teaches you how to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.

9. HLTWHS002 Follow safe work practices for direct client care (Core)

Work Health and Safety (WHS) is very important in any job. When elderly people are relying on you to keep them safe, then you really have to know! In this unit you will also learn about manual handling. You will get to move people from beds to a wheelchair and back again using a mechanical hoist. This certificate can also be used for any job that will require you to help people in wheelchairs, like at an airport for example.

10. CHCAGE011 Provide support to people living with dementia (Group A Elective)

This unis is about skills and knowledge required to provide person-centred care and support to people living with dementia. It involves following an established individualised plan.

11. CHCAGE013 Work effectively in aged care (Group A Elective)

The unit covers meeting job requirements, complying with organisational requirements and working in an aged care sector.

12. CHCPAL003 Deliver care services using a palliative approach (Group A Elective)

This unit describes how to provide care for people with life-limiting illness and those within the normal ageing process using a palliative approach, as well as end-of-life care.

13. CHCCCS033 Identify and report abuse (Elective)

This unit describes skills and knowledge required to identify signs of abuse, including suspected abuse or allegations of abuse, take appropriate action according to role and responsibilities and minimise the risk of abuse to a person.

14. CHCCCS036 Support relationship with carer and family (Elective)

The unit covers skills and knowledge to work positively with the carer and family of people using a service based on an understanding of their support needs.

15. HLTAID011 Provide first aid (Elective)

You will receive a First Aid certificate

*The above listed electives have been nominated by Quest as our core delivery offering following consultation with industry.  Where a student requests an alternative elective to those listed above, this must be approved by the Director.  Approval will give consideration to the capacity of Quest to provide resources, trainers and assessors, and to the requirements of the training package.

Study Schedule

Example of your class schedule:

Time Unit Code & Name Notes
Day 1 CHCDIV001 Work with diverse people Compulsory classroom attendance
Day 2 CHCLEG001 Work legally and ethically Compulsory classroom attendance
Day 3 HLTWHS002 Follow safe work practices for direct client care Compulsory classroom attendance
Day 4 Manual Handling Manual Handling Simulation Compulsory classroom attendance
Day 5 HLTAID011 Provide First Aid Compulsory classroom attendance
Day 6 CHCCOM005 Communicate and work in health or community services Compulsory classroom attendance
Day 7 CHCCCS031

+ Personal Care Simulation

Provide individualised support Compulsory classroom attendance
Day 8 CHCCCS038 Facilitate the empowerment of people receiving support Compulsory classroom attendance
Day 9 CHCCCS040 Support independence and wellbeing Compulsory classroom attendance
Day 10 3-hour Medication Workshop Compulsory classroom attendance
Day 11 CHCCCS041 Recognise healthy body systems Compulsory classroom attendance
Day 12 HLTINF006

+ Infection Control Sim

Apply basic principles and practices of infection prevention and control Compulsory classroom attendance
Day 13 CHCAGE013 Work effectively in aged care Compulsory classroom attendance
Day 14 CHCAGE011 Provide support to people living with dementia Compulsory classroom attendance
Day 15 CHCPAL003       Deliver care services using a palliative approach Compulsory classroom attendance
Day 16  CHCCCS033 Identify and report abuse Compulsory classroom attendance
Day 17 CHCCCS036  Support relationships with carer and family Compulsory classroom attendance
Day 18 Consolidation Day of units completed this week Compulsory classroom attendance
Day 19 Consolidation Day Compulsory classroom attendance
Day 20 Consolidation Day Compulsory classroom attendance
Day 20 – 25 Work Placement Week 1 All units
Day 26 – 30 Work Placement Week 2 All units
Day 31 – 35 Work Placement Week 3 All units
Day 35 – 40 Work Placement Week 4 All units
Post course Work Placement Work Placement

(Remaining work placement hours to be completed at the discretion of the student and to total 120 hours)

Completion of any remaining work placement hours not completed in Weeks 1-4 to total 120 hours

Units of competence are delivered sequentially, building on knowledge as the program progresses, although we do not require a strict progression and you can arrange attendance at workshops to align to your individual and workplace needs. All workshops are required however there is flexibility in the sequencing.  An assessor will discuss the classroom dates with you when you enrol.

During the workshops, you will be given guidance on how to plan your time over the months after classes finish, so that you can achieve the assessment requirements.  The actual plan might be unique to each student depending on your time availability, your work and home commitments, and often other factors such as RPL or opportunities in the workplace.

On occasion, and if you have been referred for enrolment from your employer and you have undertaken an RPL process, Quest may negotiate an individual training plan that does not mandate the full schedule of classroom day attendance.  This may mean that you undertake gap training via completion of independent learning activities using workbooks and one on one support at Quest.  You cannot be exempted from attendance at the following workshops due to the assessment requirements of the units that require simulated assessment:

  • First Aid (HLTAID003)
  • Manual Handling Simulation
  • Personal Care Simulation
  • Infection Control Simulation


Every unit will require you to do some form of assessment. You do not get a grade like A+ or C- but you will be marked with either Competent or Not Yet Competent. You will get chances to repeat things if you get Not Yet Competent.

To be competent means that you have been assessed as having the skills, knowledge and attitude required in each unit, and have been assessed as being able to apply those skills to an industry standard in the workplace.  There are a number of assessment methods that we use and they might be different for each unit you undertake. You can expect to participate in:

  • Observations – direct observation of the candidate performance by a qualified assessor or in some cases, by third parties, where the industry does not enable our assessors direct access (typically where the context is sensitive or private, such as attending to personal care needs of a patient).
  • Questioning and Knowledge Assessment – A set questions assessing the student’s general knowledge and understanding of the general theory behind the unit as defined in the knowledge requirements of the unit.
  • Projects or other written tasks – such as case studies, research tasks, written tasks, self reflections or other.
  • Practical Demonstrations/Simulations – detailed scenarios and simulated environments with a series of activities or tasks to be undertaken, primarily undertaken in the constructed simulation environment that mirrors workplace conditions.

The following is also used for assessment:

  • Work placement – structured work placement occurs through employment, typically for 120 hours as defined by the qualification and/or unit requirements.  Work placement may include direct observation (where our qualified assessors are unable to access restricted work environments) or third party supervisor feedback.

Because there are links between all of the units, overall assessment decisions of competency are not made until everything is completed.  You will be told though along the way whether you have been given a satisfactory outcome on each task.  Once satisfactory outcomes have been awarded in all tasks, the decision on competency is made.

Work Placement

To achieve this qualification, you must complete at least 120 hours of work placement. It is expected that this work placement component will be completed wholly at the student’s place of employment.  If a student enrols without current employment, Quest is able to arrange placements.

Full instructions for the work placement are provided to you and your workplace supervisor, outlining the requirements, the responsibilities of all parties, the tasks to be completed, the forms and checklists to be completed by both the supervisor and yourself, and supervision and monitoring.  All work placement is required to be under direct supervision.

Workplace monitoring will generally occur twice over the 120 hours. Quest trainers will accompany you to the initial induction session and assess you on your ability to follow instructions on the following;

  • Punctuality (turning up at the time instructed)
  • Wearing the correct clothing (Including bringing ID badge from Quest)
  • Respectful interactions with your colleagues and the residents of the facility

A second monitoring visit will occur at a later date (usually in the last week of the work placement). During this visit you will be assessed on the following tasks;

  • Personal care (Supporting residents during meals)
  • Knowledge of facility policies and procedures (Including WHS and infection control)
  • Documentation requirements and procedures
  • Communicating with the residents

In addition, Quest trainers and assessors maintain contact with supervisors to discuss progress and seek feedback.

Recognition of Prior Learning and Credit Transfer

Quest Recognition of Prior Learning (RPL) policy ensures

an individual’s prior learning achieved through formal and informal training, work experience or other life experiences is appropriately recognised.  We implement a systematic process for RPL.

RPL is implemented via either of the following approaches:

Credit transfer – You hold an equivalent version or the same unit a credit transfer/exempt outcome is awarded

Assessment pathway – You provide evidence which is then reviewed and assessed by a qualified assessor against the requirements of the unit/s of competency. Evidence gathered via this pathway might include professional discussions, portfolio documentation, self-assessment or observational assessment.

The outcome of the assessment can result in the student being granted achievement of some or all of the units of competency assessed through RPL.

Useful Links

A number of useful links and organisations prospective Community carers need to be familiar with include: is the official National Register of information on Training Packages, Qualifications, Courses, Units of Competency and Registered Training Organisations (RTOs) and has been developed for training sector users.

Working with Vulnerable People Card registration

Australian Community Workers Association (you can apply for police check on this website) *you may choose to use any National Crime Check provider.

Student Grievances and Appeals Policy

Quest Training Solutions is committed to providing an effective, efficient, timely, fair and confidential grievance handling procedure for all Students.

This policy is available on our website

How can I enrol in this course?

Enrolment must be completed in person in our Belconnen Office (except for special circumstances). The initial enrolment could take up to 2 hours as you will be required to complete registration forms and LLN test – then our training manager will have an interview to determine your suitability for the course, we will also discuss Credit Transfer/RPL and create your Training Plan.

Enrolment is open between 8AM – 2PM, Mon – Fri. Call our office for a booking. Please bring in your ID (such as Driver’s Licence, Medicare Card, Passport and/or visa document) and your previous qualifications if you wish to apply for Credit Transfer/RPL. We may ask you to submit your position description (duty statement) and /or employment confirmation letter.

Where are we?

Our office is located on Unit 12, 7 Beissel St, Belconnen ACT 2617.

We do not have on-site parking but there are plenty of 2-hour parking spots on the street.

You can contact us via email or call 02 6253 0588 for any queries.