CHC33015 – Certificate III in Individual Support (Ageing)


Please note – this qualification has now been superseded. Quest is now enrolling all students in CHC33021 Certificate III in Individual Support – please refer to

What is Certificate III in Individual Support (Ageing)?

This qualification reflects the role of workers in the community and/or residential setting who follow an individualised plan to provide person-centred support to people who may require support due to ageing, disability or some other reason. Work involves using discretion and judgement in relation to individual support as well as taking responsibility for own outputs. Workers have a range of factual, technical and procedural knowledge, as well as some theoretical knowledge of the concepts and practices required to provide person-centred support.

Entry Requirements

This training is open access which means it is available to any students with our without any experience in the sector.  You do not have to be in employment.

The qualification requires 120 hours of work placement to be completed. Participants may already have a suitable prospective work environment, but in most cases, Quest will make arrangements for you to complete the work placement hours.  The placement is on a volunteer basis and is for up to four weeks full time

In order to work in aged care, employers and work placement providers require that employees have no criminal record and are able to obtain a Working with Vulnerable People (WWVP) Card and a National Police Check.  On top of these requirements, now all facilities require your covid-19 vaccination certificate. The onus is on you, the student, to arrange completion of these checks, and you should not enrol in the qualification if you are unable to pass the checks. Many providers will also require you to undertake a medical examination to ensure they are capable of conducting the manual handling activities associated with client care. Further information on the WWVP and police check will be provided to you upon enrolment.  You should be aware that the cost of these checks is not covered in the course fees and you should anticipate a payment of around $20 for the Police check for work placement.  For the WWVP there is no cost if you are seeking it for work placement or volunteering purposes.  The full WWVP card is $135 for employment purposes and although it is not required for training, if you are seeking employment you might like to discuss this with your job placement provider to see if they can provide financial support.

How much does it cost?

If you are eligible for JobTrainer funding, the course fee is free. You can find JobTrainer eligibility information on under Frequently asked questions.

*JobTrainer is a jointly funded initiative of the Commonwealth, state and territory governemnts.’

If you are not eligible (or there is no funding available) the full course fee is $3,000 payable in the following instalments: 

$1,000 upon commencement 

$1,000 prior to arranging work placement after finishing 4week face to face 

$1,000 upon completion 

For refund policy, please visit our website

Pathways from this qualification

Possible job titles and roles relevant to this qualification are listed below.

  • Accommodation support worker
  • Assistant in nursing
  • Care assistant
  • Care services employees
  • Field officer
  • Community care worker
  • Home care assistant
  • In-home respite worker
  • Care worker
  • Residential care worker
  • Disability services officer
  • Support worker

Language, Literacy and Numeracy

Every student must do a Language, Literacy and Numeracy (LLN) check before we enrol you on the course. When you are caring for people you must be able to read things like medicine labels and follow written instructions. You must be able to write down information for your fellow workers too. If we think you need some support with the reading and writing, then we can help!

What this means for you is that you will need to undertake an assessment for literacy and numeracy and employability skills prior to enrolment – this could take between 30 minutes to an hour. Your assessor will then have an interview with you so that we can see what additional support you may need. It’s not a pass or fail, but if you find you do struggle, we may suggest that you seek some pre course support before you start. If you have any concerns, or are already aware that you might need some help, please talk with us.

How is the training delivered?

This program is delivered as a blended mixed mode program that includes classroom study undertaken as an intensive full time course over 20 days, independent learning, supervised workplace-based learning (up to 20 days/120 hours), and assessment.

A range of teaching and learning strategies will be used to deliver the competencies. These may include:

  • practical tasks during the face to face component (for selected units);
  • individual self-paced learning activities and research using learner guides;
  • assessment tasks for each unit
  • workplace based activities.

All units are supported with workbooks for both learning and assessment.  Students will be required to attend both the face to face component and complete the workbook tasks and submit material for assessment.

There is a compulsory workplace component of 120 hours.

Course Duration

This program is being delivered over a 6 –  24 month period which includes a 40 day intensive full time program, comprising 20 full day face to face theory and practical workshops (9am to 4.30pm) over 4 weeks prior to your work placement. You will then participate in up to 20 days (120 hours) of supervised work experience to consolidate theory learnt. Students will then have up to two years to complete outstanding assessments.  Most students complete in the first 12 months.

What will I be learning?

To achieve a full Certificate III, there is a total of 13 units to be completed including 7 core units and 6 elective units.

CHCCCS015 Provide individualised support Core People who require individual support will most likely have an Individual Plan (IP) that outline the supports required by the person. This unit looks at how we need to follow these plans and make adjustments to suit the individual and to meet their changing needs. 
CHCCCS023 Support independence and well being Core For some people with disabilities it is difficult to join in on community activities that most people take for granted. This unit looks at how a care worker can help to maximise community involvement so everyone can join in.
CHCCOM005 Communicate and work in health or community services Core This UOC is about what is required to work in the community service sector. You will learn about the services provided, who the clients are and what you are probably going to be doing once you find a job. 
CHCDIV001 Work with diverse people Core Every workplace has customers and co-workers from all over the world. This unit looks at your culture and how you think and do things and how different cultures do things differently and think differently. 
CHCLEG001 Work legally and ethically Core This unit looks at the important legal and ethical issues for people who provide Individual Support and how a support worker can ensure they are upholding the rights of individuals
HLTAAP001 Recognise healthy body systems Core This unit is designed to give you basic information about how the body works and the nest ways to promote healthy functioning of the body. 
HLTWHS002 Follow safe work practices for direct client care Core Work Health and Safety (WHS) is very important in any job. When elderly people are relying on you to keep them safe, then you really have to know! In this unit you will also learn about manual handling. You will get to move people from beds to a wheelchair and back again using a mechanical hoist. This certificate can also be used for any job that will require you to help people in wheelchairs, like at an airport for example. 
CHCAGE001 Facilitate the empowerment of older people Elective Group A As people grow older, they still have dreams and aspirations. This unit looks at how a support worker can help facilitate an older person to achieve those goals. 
CHCAGE005 Provide support to people living with dementia Elective Group A In Australia, there are more than 342,800 Australians living with dementia. This unit looks at what is dementia, and how best to provide the extra support needed. 
CHCCCS011 Meet personal support needs Elective Group A Personal support needs means the things that you would normally do yourself, such as showering, feeding and going to the toilet. People can sometimes be physically or mentally incapable and they need a care worker to support them to make sure these daily needs are met.
HLTINF001 Comply with infection prevention and control policies and procedures Elective Group A Upon completing this unit, you will be able to follow precautions for prevention and control of infection in the workplace. You will also be more aware of your responsibilities towards identifying infection hazards and be confident in assessing infection control risks. Once identified, your training and knowledge learned makes it easy to follow organisational procedures to manage risks associated with those hazards previously identified.
HLTAID003 Provide First Aid Elective First Aid will prepare you to provide help in all sorts of emergency situations. You will learn resuscitation techniques if you find someone not breathing and you will learn the most modern ways to use a defibrillator in case someone has a heart attack.
CHCDIS007 Facilitate the empowerment of people with a disability Elective This is a similar unit to the previous unit but focuses more on how a support worker can best help a person they support to be independent and make their own decisions about how they lead their life.
Note regarding electives: The above listed electives have been nominated by Quest as our core delivery offering following consultation with industry.  Where a student requests an alternative elective to those listed above, this must be approved by the Director.  Approval will give consideration to the capacity of Quest to provide resources, trainers and assessors, and to the requirements of the training package.

Study Schedule

Example of your class schedule:

Time Unit Code & Name Notes
Day 1 CHCDIV001 Work with diverse people Compulsory classroom attendance
Day 2 CHCLEG001 Work legally and ethically Compulsory classroom attendance
Day 3 HLTWHS002 Follow safe work practices for direct client care Compulsory classroom attendance
Day 4 Manual Handling Manual Handling Simulation Compulsory classroom attendance
Day 5 Consolidate Week 1 Compulsory classroom attendance
Day 6 CHCCOM005 Communicate and work in health or community services Compulsory classroom attendance
Day 7 CHCCCS011 Meet personal support needs + Personal Care Simulation Compulsory classroom attendance
Day 8 HLTAAP001 Recognise healthy body systems Compulsory classroom attendance
Day 9 CHCAGE001 Facilitate the empowerment of older people Compulsory classroom attendance
Day 10 Consolidate Week 2 Compulsory classroom attendance
Day 11 HLTAID003 Provide first aid Compulsory classroom attendance
Day 12 CHCDIS007 Facilitate the empowerment of people with disability Compulsory classroom attendance
Day 13 CHCAGE005  Provide support to people living with dementia Compulsory classroom attendance
Day 14 HLTINF001 Comply with infection prevention and control policies and procedures + Infection Control Simulation Compulsory classroom attendance
Day 15 Consolidate week 3 Compulsory classroom attendance
Day 16 CHCCCS015 Provide individualised support Compulsory classroom attendance
Day 17 CHCCCS023 Support independence and well-being Compulsory classroom attendance
Day 18 Consolidation Day of units completed this week Compulsory classroom attendance
Day 19 Consolidation Day Compulsory classroom attendance
Day 20 Consolidation Day Compulsory classroom attendance
Day 20 – 25 Work Placement Week 1 All units
Day 26 – 30 Work Placement Week 2 All units
Day 31 – 35 Work Placement Week 3 All units
Day 35 – 40 Work Placement Week 4 All units
Post course Work Placement Work Placement

(Remaining work placement hours to be completed at the discretion of the student and to total 120 hours)

Completion of any remaining work placement hours not completed in Weeks 1-4 to total 120 hours

Units of competence are delivered sequentially, building on knowledge as the program progresses, although we do not require a strict progression and you can arrange attendance at workshops to align to your individual and workplace needs. All workshops are required however there is flexibility in the sequencing.  An assessor will discuss the classroom dates with you when you enrol.

During the workshops, you will be given guidance on how to plan your time over the months after classes finish, so that you can achieve the assessment requirements.  The actual plan might be unique to each student depending on your time availability, your work and home commitments, and often other factors such as RPL or opportunities in the workplace.

On occasion, and if you have been referred for enrolment from your employer and you have undertaken an RPL process, Quest may negotiate an individual training plan that does not mandate the full schedule of classroom day attendance.  This may mean that you undertake gap training via completion of independent learning activities using workbooks and one on one support at Quest.  You cannot be exempted from attendance at the following workshops due to the assessment requirements of the units that require simulated assessment:

  • First Aid (HLTAID003)
  • Manual Handling Simulation
  • Personal Care Simulation
  • Infection Control Simulation


Every unit will require you to do some form of assessment. You do not get a grade like A+ or C- but you will be marked with either Competent or Not Yet Competent. You will get chances to repeat things if you get Not Yet Competent.

To be competent means that you have been assessed as having the skills, knowledge and attitude required in each unit, and have been assessed as being able to apply those skills to an industry standard in the workplace.  There are a number of assessment methods that we use and they might be different for each unit you undertake. You can expect to participate in:

  • Observations – direct observation of the candidate performance by a qualified assessor or in some cases, by third parties, where the industry does not enable our assessors direct access (typically where the context is sensitive or private, such as attending to personal care needs of a patient).
  • Questioning and Knowledge Assessment – A set questions assessing the student’s general knowledge and understanding of the general theory behind the unit as defined in the knowledge requirements of the unit.
  • Projects or other written tasks – such as case studies, research tasks, written tasks, self reflections or other.
  • Practical Demonstrations/Simulations – detailed scenarios and simulated environments with a series of activities or tasks to be undertaken, primarily undertaken in the constructed simulation environment that mirrors workplace conditions.

The following is also used for assessment:

  • Work placement – structured work placement occurs through employment, typically for 120 hours as defined by the qualification and/or unit requirements.  Work placement may include direct observation (where our qualified assessors are unable to access restricted work environments) or third party supervisor feedback.

Because there are links between all of the units, overall assessment decisions of competency are not made until everything is completed.  You will be told though along the way whether you have been given a satisfactory outcome on each task.  Once satisfactory outcomes have been awarded in all tasks, the decision on competency is made.

Work Placement

To achieve this qualification, you must complete at least 120 hours of work placement. It is expected that this work placement component will be completed wholly at the student’s place of employment.  If a student enrols without current employment, Quest is able to arrange placements.

Full instructions for the work placement are provided to you and your workplace supervisor, outlining the requirements, the responsibilities of all parties, the tasks to be completed, the forms and checklists to be completed by both the supervisor and yourself, and supervision and monitoring.  All work placement is required to be under direct supervision.

Workplace monitoring will generally occur twice over the 120 hours. Quest trainers will accompany you to the initial induction session and assess you on your ability to follow instructions on the following;

  • Punctuality (turning up at the time instructed)
  • Wearing the correct clothing (Including bringing ID badge from Quest)
  • Respectful interactions with your colleagues and the residents of the facility

A second monitoring visit will occur at a later date (usually in the last week of the work placement). During this visit you will be assessed on the following tasks;

  • Personal care (Supporting residents during meals)
  • Knowledge of facility policies and procedures (Including WHS and infection control)
  • Documentation requirements and procedures
  • Communicating with the residents

In addition, Quest trainers and assessors maintain contact with supervisors to discuss progress and seek feedback.

Recognition of Prior Learning and Credit Transfer

Quest Recognition of Prior Learning (RPL) policy ensures

an individual’s prior learning achieved through formal and informal training, work experience or other life experiences is appropriately recognised.  We implement a systematic process for RPL.

RPL is implemented via either of the following approaches:

Credit transfer – You hold an equivalent version or the same unit a credit transfer/exempt outcome is awarded

Assessment pathway – You provide evidence which is then reviewed and assessed by a qualified assessor against the requirements of the unit/s of competency. Evidence gathered via this pathway might include professional discussions, portfolio documentation, self-assessment or observational assessment.

The outcome of the assessment can result in the student being granted achievement of some or all of the units of competency assessed through RPL.

Useful Links

A number of useful links and organisations prospective Community carers need to be familiar with include: is the official National Register of information on Training Packages, Qualifications, Courses, Units of Competency and Registered Training Organisations (RTOs) and has been developed for training sector users.

Working with Vulnerable People Card registration

Australian Community Workers Association (you can apply for police check on this website) *you may choose to use any National Crime Check provider.

Student Grievances and Appeals Policy

Quest Training Solutions is committed to providing an effective, efficient, timely, fair and confidential grievance handling procedure for all Students.

This policy is available on our website

How can I enrol in this course?

Enrolment must be completed in person in our Belconnen Office (except for special circumstances). The initial enrolment could take up to 2 hours as you will be required to complete registration forms and LLN test – then our training manager will have an interview to determine your suitability for the course, we will also discuss Credit Transfer/RPL and create your Training Plan.

Enrolment is open between 8AM – 2PM, Mon – Fri. No booking required, but if you want to ensure to speak to our training manager regarding specific needs we recommend you contact us prior to coming in. Please bring in your ID (such as Driver’s Licence, Medicare Card, Passport and/or visa document) and your previous qualifications if you wish to apply for Credit Transfer/RPL. We may ask you to submit your position description (duty statement) and /or employment confirmation letter.

Where are we?

Our office is located on 7 Beissel St, Belconnen ACT 2617.

We do not have on-site parking but there are plenty of 2-hour parking spots on the street.

You can contact us via email or call 02 6253 0588 for any queries.