CHC33015 – Certificate III in Individual Support (Ageing)



What is Certificate III in Individual Support?

Certificate III in Individual Support allows you to work as an Individual Support worker for people who require support in their lives. It is nationally accredited. This means you can take your certificate to any city in Australia and use it to find work.

How much does it cost?

If you are eligible for Skilled Capital the cost is $100. If you are not eligible and you are a full fee paying student, then the cost is $2,500.

Course fee for trainees: $350 (Eligibility for traineeship must be applied)

What jobs can I get?

When you complete your Individual Support Certificate you can find work in many different places;
  • Aged Care Home
  • Respite Home
  • Home and Community Care
  • Disability Support
  • Hospital
  • Community Services
  • Specialised transport services (Manual Handling)

Do I need any previous training?

No. You do not need to know anything about Individual Support work to enter the course. We will train you so you can be confident on your first day of work.

What kind of person works in Individual Support?

You need to be trustworthy, kind and genuinely care about people that are relying on you to support them to lead an independent life. You may find the people you are caring for need minimal support or you may find yourself feeding and caring for a person’s basic hygiene needs.

Is the Work Difficult?

You will need to be on your feet a lot and you will probably have to do some lifting of things and people. If you have any injuries like a bad back then maybe it’s not a good idea to do the course.

Language, Literacy and Numeracy

Every student must do a LLN check before we enrol you on the course. When you are caring for people you must be able to read things like medicine labels and follow written instructions. You must be able to write down information for your fellow workers too. If we think you need some support with the reading and writing, then we can help!

What is the Training like?

The classes are held in the Quest training rooms from 9am to 4pm Monday to Friday for four weeks. You get a break in the morning and afternoon for coffee, tea and biscuits and an hour for lunch every day.
In the classroom you get to listen and ask question to the trainers or industry people and then complete the assessment work in class with your classmates. (Maybe a little bit of homework if you need to catch up!) We also have a simulated Individual Support room where you can learn and practice using lifters, wheelchairs and hospital beds.
You will also get to meet and socialise with your other classmates from many different cultures!

Course Duration

How long it takes to complete all of the requirements to receive your certificate depends on many factors. On average, it takes about 4-6 months from the first day of class to the final submission of your assessments. Some students with extensive previous work experience can complete in a minimum of 8 weeks, but this is very rare. Some students can take over 1 year to complete their certificate. It simply depends on your commitment and the time you have available to study.
All students can come into our classrooms at any time after their scheduled workshops for one on one tuition if they require extra support to complete the assessments.

Work Placement

We will assist you with organising 120 hours of work experience with an Individual Support organisation in Canberra. This is so you can practice the skills we teach in the classroom and you can be confident when you find a job. (It’s also a really great way to get that job!)
All participants are required to obtain a Federal Police background check before commencing work experience. From November 2014 students will need to apply for a Working with Vulnerable People Check with the Office of Regulatory Services.

What will I be learning?

To be successful in the course you must finish 13 subjects called Units of Competency (UOC). Below is a description of the units.

Core Units (7):

CHCCOM005 – Communicate and work in health or community services

  • This UOC is about what is required to work in the community service sector. You will learn about the services provided, who the clients are and what you are probably going to be doing once you find a job.

HLTWHS002 – Follow safe work practices for direct client care

  • Work Health and Safety (WHS) is very important in any job. When people with a disability are relying on you to keep them safe, then you really have to know! In this unit you will also learn about manual handling. You will get to move people from beds to a wheelchair and back again using a mechanical hoist. This certificate can also be used for any job that will require you to help people in wheelchairs, like at an airport for example.

CHCDIV001 – Work with diverse people

  • Every workplace has customers and co-workers from all over the world. This unit looks at your culture and how you think and do things and how different cultures do things differently and think differently.

CHCLEG001 – Work legally and ethically

  • This unit looks at the important legal and ethical issues for people who provide Individual Support and how a support worker can ensure they are upholding the rights of individuals.

HLTAAP001 – Recognise healthy body systems

  • This unit is designed to give you basic information about how the body works and the nest ways to promote healthy functioning of the body.

CHCCCS015 – Provide individualised support

  • People who require individual support will most likely have an Individual Plan (IP) that outline the supports required by the person. This unit looks at how we need to follow these plans and make adjustments to suit the individual and to meet their changing needs.

CHCCCS023 – Support independence and well being

  • For some people with disabilities it is difficult to join in on community activities that most people take for granted. This unit looks at how a care worker can help to maximise community involvement so everyone can join in.

Electives – Ageing (6 units)

CHCAGE001 – Facilitate the empowerment of older people

  • As people grow older they still have dreams and aspirations. This unit looks at how a support worker can help facilitate an older person to achieve those goals.

CHCAGE005 – Provide support to people living with dementia

  • In Australia, there are more than 342,800 Australians living with dementia. This unit looks at what is dementia, and how best to provide the extra support needed.

CHCCCS011 – Meet personal support needs

  • Personal support needs means the things that you would normally do yourself, such as showering, feeding and going to the toilet. People can sometimes be physically or mentally incapable and they need a care worker to support them to make sure these daily needs are met.

CHCDIS007 – Facilitate the empowerment of people with disability

  • This unit describe the skills and knowledge required to facilitate the empowerment of people with disability to deliver rights-based services using a person-centred approach. It should be carried out in conjunction with individualised plans.

CHCCCS025 – Support relationships with carers and families

  • Working in someone’s home requires you to interact with the person’s family members and friends, who also provide care support. This unit looks at how best to manage this and work together to provide the best care possible.

HLTAID003 – Provide First Aid

  • First Aid will prepare you to provide help in all sorts of emergency situations. You will learn resuscitation techniques if you find someone not breathing and you will learn the most modern ways to use a defibrillator in case someone has a heart attack.


Every unit will require you to do some form of assessment. You do not get a grade like A+ or C- but you will be marked with either Competent or Not Yet Competent. You will get chances to repeat things if you get Not Yet Competent.
You may have to write answers to questions from the course books or you may have to take some tests. You will also have to actually demonstrate you can do certain things as well. For example you will have to correctly use a lifter and transfer a real person from a bed to a wheelchair in front of the trainer.
The study you will have to do is not very difficult BUT you must be able to do it well because after the course and the work placement you will be caring for people who will rely on you to keep them safe and healthy.